Policies

Plain terms.

We keep one chair and a tight calendar. These rules protect your time as much as ours.

Deposit

Every appointment is held with a $25 deposit paid online at booking. It is applied to your total; the balance is due at the appointment by card or cash. Deposits are not refundable but will move with your appointment if you reschedule in time.

Late arrival

There is a 15 minute grace period. After that we will do what we can in the time left, which may mean a simpler service at the same price, or rebooking with a new deposit if the remaining time cannot cover the work.

Cancellation and rescheduling

Cancel or move your appointment at least 48 hours ahead and your deposit carries to the new date. Inside 48 hours the deposit is forfeited. No-shows are charged the deposit and will need to prepay in full for future bookings.

Press-on sizing

Sets come in XS, S, M and L. Sizing is based on the width of each nail bed; the chart on every product page shows the measurements. If you are between sizes or unsure, add the sizing kit ($8) to your order. We ship it first, you confirm your size by email, your set follows, and the kit is credited back against that set.

Returns

Unopened, sealed press-on sets and cuticle oil can be returned within 14 days of delivery for a refund, less shipping. Opened or worn sets cannot be returned for hygiene reasons. If a set arrives damaged, email a photo within 48 hours and we will replace it.

Gift cards

Gift cards are delivered by email, can be used for services and the shop, and never expire. They cannot be exchanged for cash.

Health

If you have a nail infection, open cuts or a lifted enhancement from elsewhere, tell us before the appointment. We may need to remove and treat before any new work, and we reserve the right to decline a service for safety.

Questions: hello@lacquerandline.demo.